Returns Policy Terms and Conditions
Please read these terms and conditions carefully before requesting a return.
- Introduction
1.1 These terms and conditions apply to the returns policy of H.S.W Timber Co Ltd, available for products purchased through our website www.hswtimber.co.uk
1.2 By requesting a return, you agree to be bound by these terms and conditions.
- Eligibility
2.1 To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Returns Process
3.1 To request a return, please contact us at Chislehurst H.S.W Timber 020 8467 5557 / Brasted H.S.W Timber 01959 562 554 within 30 days of receiving your order.
3.2 Please provide your order number and details of the item(s) you wish to return.
3.3 Once your return request is approved, we will provide you with instructions on how to return the item(s).
3.4 A 10% handling charge will be deducted on all returned goods
- Return Shipping
4.1 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Refunds
5.1 Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
5.2 If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
- Exchanges
6.1 If you wish to exchange an item, please follow the returns process as outlined in Section 3. Once your return is received and inspected, we will process the exchange and ship the replacement item to you.
- Damaged or Defective Items
7.1 If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, as appropriate.
- Contact Us
8.1 If you have any questions about our returns policy or these terms and conditions, please contact us at
Chislehurst H.S.W Timber 020 8467 5557
Brasted H.S.W Timber 01959 562 554