Delivery Terms and Conditions
Please read these terms and conditions carefully before using our delivery service.
- Introduction
1.1 These terms and conditions apply to the delivery service offered by H.S.W Timber Co Ltd, available through our website www.hswtimber.co.uk and www.hswtimberstore.co.uk
1.2 By using our delivery service, you agree to be bound by these terms and conditions.
- Delivery Service
2.1 Our delivery service allows you to order products online and have them delivered to your specified address.
2.2 We offer delivery within the Kent and surrounding areas. Delivery to other locations may also be available, contact us for more information.
2.3 Delivery times are estimates only and may vary.
2.4 All deliveries are a kerbside/driveway service
- Ordering Process
3.1 To place a delivery order, you must follow the ordering process on our website.
3.2 You must provide accurate and complete delivery information, including your address and contact details.
- Delivery Charges
4.1 Delivery charges will be calculated based on your delivery address and the size of your order.
4.2 Delivery charges will be clearly displayed at checkout before you place your order.
- Delivery Times
5.1 We will make every effort to deliver your order within the estimated delivery times. Upon payment you will receive a call for order confirmation and to book a delivery date.
5.2 We are not responsible for delays in delivery caused by factors beyond our control, such as courier delays or unforeseen circumstances.
- Delivery Acceptance
6.1 Someone must be present at the specified delivery address to accept the delivery.
6.2 Upon delivery, you or your representative must inspect the products for any damage or defects. If you discover any issues, please contact us immediately.
- Returns and Exchanges
7.1 Our standard returns and exchanges policy applies to delivered orders. Please refer to our Returns and Exchanges Policy for more information.
- Cancellation
8.1 You may cancel your delivery order before it has been dispatched. Please contact us to request cancellation.
- Liability
9.1 We will not be liable for any loss or damage arising from your use of our delivery service, except where such loss or damage is caused by our negligence.
- Changes to Terms and Conditions
10.1 We reserve the right to amend these terms and conditions at any time. Any changes will be effective immediately upon posting on our website.
- Contact Us
11.1 If you have any questions about our delivery service or these terms and conditions, please contact us at
Chislehurst H.S.W Timber 020 8467 5557
Brasted H.S.W Timber 01959 562 554